Shipping policy

Snugglee partners with major international shipping companies and local couriers to ship orders directly to your door. We proudly offer flat-rate worldwide shipping where available.

You will be charged when your order is placed. All payments are subject to verification and approval before shipping. To help protect against credit card fraud, orders with incorrect billing information or orders requiring additional verification may be delayed or cancelled.

Shipping Process

We usually require 2–5 business days to process and fulfill your order before it is sent to the carrier. Some items may take longer during holidays, high-demand periods, or stock delays.

Once your order has started processing, we are unable to make changes, including address changes. Orders will only be shipped to the address provided at checkout.

We ship during business days only and do not ship on Saturdays, Sundays, or holidays. Once your order ships, you will receive a shipping confirmation email.

For orders with multiple items, products may ship separately and arrive on different dates.

Tracking

All orders include tracking when available. You will receive an email with your tracking number once your order has been dispatched.

For some carriers, tracking information may take several days to update. If your order was placed more than 5 business days ago and tracking has not updated, please contact us.

Delivery Times

Shipping times vary by location. Delivery dates are estimates and are not guaranteed.

These estimates do not include the 2–5 business day processing time.

Snugglee is not responsible for delays caused by customs, holidays, severe weather, carrier delays, labor disputes, or other situations outside of our control.

Duties, Taxes, and Other Fees

International orders may be subject to import taxes, duties, or customs fees once the shipment reaches the destination country. These charges are the responsibility of the customer.

Snugglee does not control these fees and cannot predict what they may be. Customs policies vary by country, so we recommend contacting your local customs office for more information.

Lost, Stolen, or Damaged Packages

Snugglee is not responsible for lost, stolen, or damaged packages after they have been marked delivered by the carrier.

If tracking shows your package was delivered but you did not receive it, please contact the shipping carrier directly to file a claim.

Wrong Address Disclaimer

Customers are responsible for entering the correct shipping address at checkout. Because we begin processing orders quickly, we cannot guarantee address changes after an order is placed.

If your order has already been processed or shipped, we cannot retrieve it or change the delivery address.

Contact Us

We’d love to hear your feedback, questions, or concerns.

Please contact us at support@buysnugglee.com.